We’ve been working hard to bring you some great new features to our BMC Remedy & ITSM REST API.
Dynamic impersonate
We already had an impersonate feature in our API. It allowed to define whether a client should connect to Remedy ITSM with with the global credentials of the API Framework or with its own credentials.
With version 1.40.0 we now also allow dynamic impersonation. If enabled for a client, the URL query parameter impersonateUser will be used. e.g. /v1/incidents?impersonateUser=abc123
This feature can be especially useful if you need to connect a system with end-user access to your ITSM Suite. This could be e.g. your webshop. All actions in ITSM will then be executed as if the user itself would take them.
smart integrations. less effort. :)