SMILECONCEAL


Share data, keep secrets

Puts a smile on the face of both your data protection officer and compliance manager: fulfil BAIT, VAIT, KAIT, EU GDPR and ISO 27001 at the touch of a button.

 

Only the Data that should be visible, will be visible.

Today, data is more valuable than ever. But with this value comes risk. With SMILEconceal, we enable you to...

SMILECONCEAL At a glance

  • One-click anonymisation of data when migrating from production to test systems.

  • Privacy protection and compliance with data protection regulations.

  • Compliance with regulatory requirements such as BAIT, VAIT, KAIT, EU GDPR and ISO 27001.

  • Cost-effective and fast implementation.

  • Seamless integration with BMC ITSM and powerful AI-based framework.

 

So simple, so good

Clarity where it is needed. Protection where it counts.

SMILEconceal offers the unprecedented ability of BMC Remedy to migrate data without violating data protection regulations or taking unwanted risks.

✓ Remove data when you don't need it (e.g. for a product presentation)

✓ Replace real data with dummy data - without losing consistency (e.g. for training purposes or test environments)

✓ Anonymise tickets with one click (e.g. when working with external support service providers)

Not only secure, but also compliant

Complying with regulatory requirements has never been so easy

Now more than ever, companies are required to comply with a wide range of regulatory requirements. From BAIT, VAIT and KAIT to the EU GDPR and ISO 27001 - the list of requirements is long and complex.

Your challenge - our solution

SMILEconceal was developed to help you do just that. Our solution enables you to not only fulfil all these regulatory requirements in the BMC ITSM Suite, but to manage them with ease.

  • BAIT-compliant: Automated workflows and logging facilitate compliance with banking supervisory requirements.

  • VAIT & KAIT: Our solution supports you in fulfilling the specific requirements for insurance companies and capital management companies.

  • EU-DSGVO: With SMILEconceal, you can protect personal data and thus fulfil the EU's strict data protection requirements.

  • ISO 27001: Our security measures take you a long way - on the way to ISO 27001 certification, so you can rely on a high level of data security.

 

Dynamic data masking - easily scalable.

Transform real-time data into masked information at will without changing the original data. And without being tied to individual accounts or accesses.

 

Data consistency is key

Another highlight: SMILEconceal preserves the consistency of your data even after anonymisation. This means that you can continue to carry out meaningful analyses and tests without compromising the integrity of the data.

 

Simple and intuitive integration

Like all SMILE products, SMILEconceal integrates easily and seamlessly into the BMC ITSM Suite. You get a multitude of new possibilities that are just a few clicks away

 

Smart data analysis ex works, perfected before the end of the working day
Our advanced AI technology uses deep learning to ensure that most of the data is recognised during setup. After a brief fine-tuning to your individual situation, you can immediately mask or replace all relevant data.

Would you like to experience the new possibilities in data protection for yourself?

Let us show you SMILEconceal without obligation!

Smart instead of hard - for your data protection

Finally, data protection that works for you instead of against you:

Use machine learning to mask smart criteria. Without any problems, even multilingual or with other machine learning models.

SMILEconceal comes almost ready to use - and is customised to your needs in just a few hours.

When was the last time you had new software ready for use before the end of the working day?

Your data - your rules.

SMILEconceal makes it possible, for example, to automatically delete information when archiving tickets - and thus helps to comply with smart data protection regulations.

Use Cases

SMILEconceal shows its full strengths in two areas of application in particular:

  • the transfer of data to a test environment

  • the removal of data when it leaves the system

  • Before a new update or a new version of BMC Remedy is implemented in the production environment, the IT team usually has to make sure that there are no errors or problems. With SMILEconceal, you no longer need to load a copy of the real data into a test system to test the update there. With SMILEconceal, you can do this without using real, confidential data.

  • Sometimes changes need to be made to the settings or configurations of BMC Remedy to improve performance or functionality. Before these changes are made in the real environment, they can be checked in a test system that is filled with "masked" data.

  • If your organisation is introducing new software or a new tool that needs to be integrated with BMC Remedy, the IT team can test the integration in a test system to make sure everything works smoothly.

  • Traditionally, reports are often developed in the production environment, which can cause performance problems. With SMILEconceal, you can now transfer consistent, anonymised data to the development environment. This allows you to create meaningful reports without burdening the production database or jeopardising sensitive data.

  • When training new employees or demonstrating the BMC Remedy functionality to stakeholders or potential customers, you can now use real tickets as examples, but remove all sensitive data with SMILEconceal.

  • To ensure that BMC Remedy is protected from potential security threats, experience has shown that IT teams should perform security tests in a test environment. With SMILEconceal, they can do this without having to worry about exposing real data.

  • If you want to improve the performance of BMC Remedy or ensure that the system remains stable even with high data volumes, you can now carry out performance tests in a test system that is filled with "masked" data.

  • If a specific problem or enquiry cannot be solved internally, external help is often required. The ticket is often shared with a third-party provider. With SMILEconceal, you can ensure that all sensitive information, such as employee details or specific system information, is removed before sharing.

  • Sometimes, when there is a complex issue, details of the ticket need to be shared with a support team or software provider to get help in resolving it. SMILEconceal can be used to ensure that only relevant information is shared without violating privacy.

  • If old tickets need to be stored for compliance or archiving purposes, SMILEconceal can be used to ensure that any backups or archives do not contain sensitive data that could pose a risk in the future.

Ready to make the data protection officer shine?

Then let us demonstrate SMILEconceal to you or advise you on potential applications!