SMILEconnect's latest update introduces enhanced flexibility for outgoing webhook requests, allowing users to fully customize the content of these requests directly within the interface. This new feature supports dynamic loading of request templates stored in BMC Remedy, facilitating complex integrations without the need for manual intervention. Ideal for transmitting not just ticket IDs but additional ticket details, this update simplifies processes and boosts efficiency, making integration tasks more straightforward for technical teams. The new capabilities ensure that SMILEconnect remains a versatile and powerful tool for managing ITSM suite integrations.
In IT Service Management, the need for anonymisation when migrating data from production to test systems is critical for a number of reasons. With SMILEconceal we created a solution, that is able to anonymize data in BMC Remedy applications and to comply with data protection regulations.
We're helping our customers to automate their processes since 2005. Most of the time we've done this with properitary tools and had to fight with outdated tools. We've spend a lot of time doing tasks that could be done with todays technology much faster and more efficiently. The goal of our Open Source Automation project is to create a state of the art automation solution for BMC Remedy ITSM based on open source technology so everyone can leverage it. We decided to give Node-RED a try.
We’ve implemented some improvements to our Atrium Integrator Step “ARLookUp”.
The idea behind SMILEhook is to provide an interface for incoming webhooks. So there is no need to implement the business logic of your ITSM Suite in any other system. This way you are able to integrate to other systems with the highest flexibility in your ITSM Suite. If something is changed in your ITSM Suite, you don’t need to change all your other integrations.
