💡 What’s New in SMILEconnect: Script Endpoints, OpenAPI Enhancements & More!

💡 What’s New in SMILEconnect: Script Endpoints, OpenAPI Enhancements & More!

At manyos, we don’t just build integrations – we listen. In recent conversations with our customers, we received valuable feedback on how to simplify daily work and increase transparency when managing interfaces within SMILEconnect. As always, we took your ideas to heart – and turned them into features.

Here’s a roundup of what’s new in SMILEconnect 🚀

⚙️ Script Endpoints – Custom Logic at Your Fingertips

You asked for more flexibility – and we delivered.

SMILEconnect now allows you to define custom API endpoints that execute JavaScript scripts directly. This opens up entirely new possibilities:

• Automate complex workflows.

• Validate and transform incoming data.

• Trigger internal BMC processes.

• Return tailored responses and status codes.

Need an endpoint that creates any data, updates a record, or routes incoming data based on business logic? Now you can build that in minutes, right inside the SMILEconnect client – no external middleware required.

✅ Script endpoints support:

• Access to request data via requestData

• Full control over the response with customResponse.data and customResponse.code

• OpenAPI auto-documentation

Example use case: Create a webhook that receives an alert, triggers a JavaScript-based decision tree, and opens an Incident in BMC Helix ITSM – with just one API call.

🔍 See Your Scripts in Context

Working across multiple clients or endpoints? Now, things just got a whole lot easier.

From now on, the SMILEconnect shows you which scripts are used per client – with direct links to each script. We’ll also check if all referenced scripts exist. That means:

• Immediate visibility.

• Faster decision-making during migration.

• One-click access to view or update your logic.

This small enhancement saves a lot of time, especially in environments with many integrations, shared workflow or frequent updates.

🧾 Manual OpenAPI Descriptions

Sometimes, you want to add your own explanation for an endpoint – especially for external partners or in-house developers.

Now, you can add manual OpenAPI descriptions for each client, providing richer context and better understanding. These descriptions are automatically included in the OpenAPI documentation visible to users.

Clarity and documentation – all in one place.

🔗 External Documentation Links per Client

You’ve got Confluence, Jira, Notion, or internal wikis? Great.

You can now add a custom link to external documentation per client. This allows users to jump directly from SMILEconnect to the right place in your internal documentation – no searching, no guessing.

Example: Want users to review the interface specs in Confluence? Just link it once – and make it accessible for everyone working with the client.

💬 Real Feedback, Real Improvements

All of these features stem directly from conversations with users like you. SMILEconnect is evolving not just as a product, but as a partner in simplifying your integration landscape.

If you have suggestions, questions, or use cases you’d like to explore – our door is always open. We build for you, with you.

📆 Let’s Talk!

Curious about the new Script Endpoints? Want to see the improved interface and documentation tools in action?

🎯 Book a short demo or reach out to our team – we’re happy to walk you through the updates and show how they can simplify your daily work.

Stay smart. Stay connected.

– your manyos team

Enhanced Customization of Webhook Requests

Enhanced Customization of Webhook Requests

SMILEconnect's latest update introduces enhanced flexibility for outgoing webhook requests, allowing users to fully customize the content of these requests directly within the interface. This new feature supports dynamic loading of request templates stored in BMC Remedy, facilitating complex integrations without the need for manual intervention. Ideal for transmitting not just ticket IDs but additional ticket details, this update simplifies processes and boosts efficiency, making integration tasks more straightforward for technical teams. The new capabilities ensure that SMILEconnect remains a versatile and powerful tool for managing ITSM suite integrations.

The need for anonymisation in IT Service Managament

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The need for anonymisation in IT Service Managament

In IT Service Management, the need for anonymisation when migrating data from production to test systems is critical for a number of reasons. With SMILEconceal we created a solution, that is able to anonymize data in BMC Remedy applications and to comply with data protection regulations.

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Open Source Automation for BMC Helix Remedy ITSM

Open Source Automation for BMC Helix Remedy ITSM

We're helping our customers to automate their processes since 2005. Most of the time we've done this with properitary tools and had to fight with outdated tools. We've spend a lot of time doing tasks that could be done with todays technology much faster and more efficiently. The goal of our Open Source Automation project is to create a state of the art automation solution for BMC Remedy ITSM based on open source technology so everyone can leverage it. We decided to give Node-RED a try.

ARLookUp Step update

ARLookUp Step update

We’ve implemented some improvements to our Atrium Integrator Step “ARLookUp”.