The idea behind SMILEhook is to provide an interface for incoming webhooks. So there is no need to implement the business logic of your ITSM Suite in any other system. This way you are able to integrate to other systems with the highest flexibility in your ITSM Suite. If something is changed in your ITSM Suite, you don’t need to change all your other integrations.
Kanban Boards are the standard tool of agile work - and this for a good reason.
Its now easier then ever before to access to manage your interface clients. With service accounts you can leverage your companies directories like LDAP or AD and profit from their services and governance.
Its now easier then ever before to access data in BMC Remedys ITSM Suite. Our open source javascript client allows you to create tickets or access configuration items directly from your application.
We’ve been working hard to bring you some great new features to our BMC Remedy & ITSM REST API.
We already had an impersonate feature in our API. It allowed to define whether a client should connect to Remedy ITSM with with the global credentials of the API Framework or with its own credentials.
With version 1.40.0 we now also allow dynamic impersonation. If enabled for a client, the URL query parameter impersonateUser will be used. e.g. /v1/incidents?impersonateUser=abc123
This feature can be especially useful if you need to connect a system with end-user access to your ITSM Suite. This could be e.g. your webshop. All actions in ITSM will then be executed as if the user itself would take them.
smart integrations. less effort. :)
